Shipping policy

 Shipping Policy — Nurmanlux

 Welcome to Nurmanlux. We are committed to providing a reliable and convenient shipping experience for every customer.

 1. Order Processing All orders are processed after payment has been successfully confirmed. Orders are usually prepared and shipped within 1–3 business days. During holidays, promotional campaigns, or periods of high order volume, processing may take additional time. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

 2. Shipping Destinations Nurmanlux offers international shipping to selected countries. Available shipping options and costs are calculated at checkout based on your delivery address, order weight, package dimensions, and selected shipping method. If your country is not available at checkout, please contact us before placing your order.

3. Estimated Delivery Times Estimated delivery times depend on the destination and shipping method selected at checkout. - Standard Shipping: approximately 7–25 business days - Express Shipping: approximately 3–10 business days These are estimated delivery times and are not guaranteed. Delivery may take longer due to customs clearance, weather conditions, public holidays, carrier delays, or other circumstances beyond our control.

4. Shipping Costs Shipping costs are calculated and displayed during checkout before payment is completed. From time to time, Nurmanlux may offer free shipping or special shipping promotions. Any applicable promotion will be clearly displayed on our website.

 5. Order Tracking When tracking information is available, it will be sent to the email address provided during checkout. Please allow several business days for tracking information to become active after your order has been shipped.

6. Customs, Duties & Taxes International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, the customer is responsible for any customs duties, import taxes, VAT, or other fees required by the destination country. Nurmanlux is not responsible for delays caused by customs authorities.

 7. Incorrect Shipping Information Customers are responsible for providing a complete and accurate delivery address. If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped. Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

 8. Damaged or Lost Packages If your order arrives damaged, please contact Nurmanlux within 48 hours of delivery. Please provide: - Your order number - Photos of the package - Photos of the damaged product - Any additional information requested by our support team If your package appears to be lost or significantly delayed, please contact us so we can assist you with the shipping carrier.

 9. Delivery Delays Nurmanlux is not responsible for delays caused by circumstances beyond our reasonable control, including: - Customs clearance - Incorrect or incomplete addresses - Severe weather - Natural disasters - Public holidays - Carrier disruptions - Government restrictions - Other unforeseen circumstances

 10. Contact Us If you have any questions regarding your order or shipping, please contact us through the Contact Us page on our website.

 We are always happy to assist you.

 Thank you for choosing Nurmanlux.